Who we are Privacy policy is particularly important in the field we operate in. This commitment to privacy compliance explains what personal data MXLINE IT SUPPORT SRL collects from you through our interactions with you and how we use that data.

Our identification data are as follows:

MXLINE IT SUPPORT SRL, Registered Office: Malcoci Street 1, Sector 5, Bucharest / VAT ID: RO36843390 / Trade Register No: J40/16456/2016; IBAN: RO76 INGB 0000 9999 0648 6418, Bank: ING BANK NV; Phone: 031 422 2668; Email: office@mxline.ro

What are personal data?

„Personal data” refers to unique individual data, i.e., any information about an identified or identifiable individual („data subject”), such as name, address, personal identification number, IP or telephone number, etc. Website visitors are those data subjects, i.e., identified or identifiable individuals. An identifiable individual is a person who can be directly or indirectly identified, especially by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more specific elements of his or her physical, physiological, genetic, mental, economic, cultural, or social identity.

Whenever we request your personal data, we will explain the purpose for which they are needed, where we store your data, and who has access to them. Of course, we inform you that at any time, we provide you with the information we hold about you, and of course, we will delete it if you request us to do so.

What personal data do we collect and why do we collect them?

We collect personal data to successfully respond to your requests.

The personal data we collect, depending on your interactions with our website, are as follows:

• Name and surname – for identification purposes
• Email address – for communication purposes
• Phone number – for communication purposes
• Message – Field where you can state your problem or question.
• The personal data requested when submitting the message are used ONLY to contact you and respond to your request.
• Involuntarily transmitted data when interacting with our website:
• IP address – When you visit our website, it is recorded. However, we do NOT use your IP address to identify you or for any other purposes.
• Operating system, browser, browsing activity, and other information about how you interacted with the website – we may collect this information through the use of cookies or other similar technologies.
• Cookies We use cookies for proper functioning, statistics, and advertising. For details regarding this, please consult the Cookies Policy page.

What is the legal basis for processing this data? The data you voluntarily provide (name, surname, phone number, email address) – the legal basis is to take steps at the request of the data subject prior to entering into a contract (Art. 6(1)(b), (c), and (f) of Regulation (EU) 679/2016). We use the data to issue your fiscal invoice, if applicable, and based on your explicit and unambiguous consent, to send you our newsletters.

Regarding the data we automatically collect through the use of cookies or other similar technologies, the legal basis for processing is consent. By accessing the website, at the time of creating the account and accepting the Privacy Policy, you validly give your consent to the processing.

What is the purpose of data collection and how do we use your personal information?

You can choose regarding the data we collect. When asked to provide personal data, you have the right to refuse. You are not obliged to provide any of the above information, but if you don’t, you may not be able to make purchases on the website, and your experience on our website may be negatively affected.

Our company reserves the right to modify/improve these privacy conditions at any time without prior notice. Please review this material before placing any orders.

Data retention period

We store personal data only for the period necessary to fulfill the purposes, but only until you decide to deactivate your user account.

With whom do we share personal data? We will not disclose your information to third parties for their own marketing or commercial purposes without your consent.

The information provided by you containing identifying data can be used for commercial communications or responses to your requests, and in the case of legitimate requests, will be transmitted to the state authorities. In addition to the disclosures described in this Privacy Policy, we may disclose information to third parties to whom you consent or request us to make such a disclosure.

What rights do you have as a data subject?

The protection of individuals regarding the processing of personal data is a fundamental right. The rights of data subjects regarding the protection of individuals with regard to the processing of personal data and the free movement of such data: the right to information and access; the right to intervene in data; the right to rectification; the right to erasure of data; the right to restriction of processing; the right to data portability; the right to object and automated individual decision-making, including profiling; the right to lodge a complaint with the supervisory authority (www.dataprotection.ro).